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FAQs

 

What is the LiveMedConnect Customer service number?

The LiveMedConnect customer service number is 833 454 8363

What is LiveMedConnect Telemedicine?

LiveMedConnect Telemedicine program allows you to access a doctor from your home, office or on the go. Our Board Certified doctors can visit with you either by phone or secure video to help treat any non-emergency medical condition.

What if I already have insurance?

LiveMedConnect Telemedicine program is NOT INSURANCE. If you have insurance, this program is a value added to your existing plan providing convenience, accessibility and cost savings.

Is this good for all medical conditions?

LiveMedConnect is not intended to replace your primary care doctor. A virtual doctor’s appointment can sometimes substitute a doctor’s office, urgent care, or an emergency room visit. The program is designed to handle non-emergency medical issues. You should not use Telemedicine if you are experiencing a medical emergency. In case of a medical emergency you should dial 911 immediately.

What are the most common conditions you treat?

Our doctors are trained to treat a wide range of conditions. Common medical conditions:

  • Acne
  • Allergies
  • Constipation
  • Cough
  • Diarrhea
  • Ear Problems
  • Fever
  • Flu
  • Headache
  • Insect Bites
  • Nausea
  • Pink Eye
  • Rash
  • Respiratory Problems
  • Sore Throats
  • UTI (Adult Females Only)
  • Vaginitis
  • Learn More About Our Services

If my child is away in college, are they still covered?

Yes, All Members of the household are covered whether traveling, at college or on a layover at an out of state airport.

Where is this Service Available?

Our service is available anywhere in the United States**. Our network of Board Certified doctors will be provided to you in the state you are located. We make sure that each doctor is fully licensed to practice medicine in your state.

**In Arkansas, an initial visit must be completed via video. After an initial visit, subsequent consultations may be completed via phone.

LiveMedConnect does not replace the primary care physician. LiveMedConnect is not an insurance product nor a prescription fulfillment warehouse. LiveMedConnect operates subject to state regulation and may not be available in certain states.

LiveMedConnect Prescription Policy: Doctors providing consultations for LiveMedConnect members offer prescriptions for a wide range of products that deliver medicinal value. These include, but are not limited to, drugs classified as antibiotics and antihistamines. Convenience prescriptions for maintenance medicines may also be obtained in cases where a member is in transition to a new insurance plan, doctor or traveling.

*Telemedicine and Dermatology have unlimited visits with no copays or consultation fees. Behavioral Health includes 3 clinical hours per year, afterward Behavior Health is $95 per clinical hour.

For all other questions, call 844-984-0400.